Terms & Conditions vcity66 – Malaysia Platform Usage Policy

To register and use vcity66's services, you must meet the following eligibility requirements. vcity66 reserves the right to reject registration applications or terminate existing accounts if any of these requirements are not met.

• You must be at least 18 years old at the time of registration. Registration by underage individuals is strictly prohibited and may result in account termination and forfeiture of any remaining balance.
• You must be a Malaysian citizen or lawful resident with permitted internet access.
• Each individual is only permitted to hold one (1) vcity66 account only. Holding multiple accounts is a serious violation that may result in the permanent suspension of all associated accounts and forfeiture of any balances or rewards.
• The information you provide during registration — including your full name, mobile number, and banking details — must be accurate, current, and truthful. vcity66 will conduct identity verification (KYC) when required.
• You are solely responsible for keeping your account password and login credentials confidential.

Vcity66 may request supporting documents such as a copy of your identification card (MyKad) or bank statement during the KYC verification process. Failure to provide the required documents within the stipulated timeframe may result in temporary account suspension.

Vcity66 accepts deposits via Malaysian local payment methods only. All transactions are processed in Malaysian Ringgit (RM/MYR).

Deposit methods accepted by vcity66:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (instant bank transfer)
• FPX – Internet Banking (Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam)

Deposits are typically credited to your vcity66 account within 1–5 minutes. If your deposit has not been credited after 15 minutes, please contact vcity66 customer support with proof of transaction (a screenshot of your receipt or transaction reference number). vcity66 is not responsible for delays caused by third-party systems such as banks or e-wallet providers.

Withdrawals from your vcity66 account are subject to the following conditions. vcity66 is committed to processing withdrawals promptly and efficiently for all qualifying members.

• The minimum withdrawal amount is RM50 per request.
• The receiving account must be in the same name as the registered vcity66 account. Withdrawals to third-party accounts are not permitted.
• Members must have completed KYC requirements (identity verification) before their first withdrawal can be processed.
• Every withdrawal must meet the applicable rollover requirements if there is an outstanding bonus balance.

Vcity66 reserves the right to suspend or decline withdrawal requests for security verification, KYC verification, or investigation of suspicious activity. In cases of misconduct or attempted fraud, vcity66 reserves the right to freeze the account and withhold the balance pending investigation.

Vcity66 offers various bonuses and promotions to members from time to time. Each bonus is subject to specific terms and conditions stated on the relevant promotions page. The following general terms apply to all vcity66 bonuses:

1. The welcome bonus may only be claimed one time only by each new member.
2. The standard vcity66 rollover requirement is between 5x and 20x depending on the bonus type. Exact rollover requirements are stated in the terms of each promotion.
3. Bets placed on certain sports or games may not count, or may only count in part (for example, baccarat may count at 30% only), towards rollover requirements.
4. Bonuses may not be transferred between accounts or directly converted to cash without fulfilling the rollover requirements.
5. Vcity66 reserves the right to void bonuses and any winnings derived from them if bonus abuse is found to have occurred, including the use of multiple accounts.
6. Promotions are subject to the validity period stated — expired bonuses will be automatically forfeited.

This section outlines the general rules governing all types of betting offered by vcity66, including Sports Betting (EPL football, Malaysia Super League, badminton, e-sports), Live Casino, and lottery.

• Minimum Bet: RM1 for all sports and casino markets, subject to the specific minimum requirements of certain games.
• Odds: All odds are offered in decimal format. vcity66 reserves the right to adjust odds until a bet is fully confirmed in the system.
• Bets Accepted: Bets are only valid once confirmation is received from the vcity66 system. A confirmation message will be displayed in your account.
• Suspended or Cancelled Events: If a sporting event is postponed by more than 12 hours from its original scheduled time, all bets will be voided. For events that resume within 12 hours, results will stand.
• Technical Errors: In the event of a technical error in the odds system or market display, vcity66 reserves the right to void the affected bets.

Bets placed after the outcome of an event is known (late betting) are void and will be cancelled with no refund. vcity66 uses an automated monitoring system to detect and prevent this practice.

As a vcity66 member, you are fully responsible for the security of your account. vcity66 provides security tools such as two-factor authentication (2FA) and login notifications to help keep your account protected.

• Do not share your password, PIN, or any account information with anyone, including family members. Each vcity66 account is strictly for the personal use of the account holder.
• If you suspect your account has been accessed without authorisation, contact vcity66 support immediately to have your account temporarily frozen.
• Vcity66 will never ask for your password via email, WhatsApp, or any other communication channel. Do not share your password with anyone claiming to be vcity66 staff.
• The use of VPNs, automation software, bots, or any technical means to manipulate the vcity66 system is strictly prohibited.

Vcity66 reserves the right to suspend or terminate a member's account under the following circumstances without prior notice:

• Multiple account registrations by the same individual
• Systematic abuse of bonuses or promotions
• Fraud, money laundering, or any other illegal activity
• Providing false information during registration or the KYC process
• Use of unauthorised technical methods to gain an unfair advantage
• Violation of any part of these vcity66 Terms & Conditions

Members who wish to voluntarily close their account may do so by contacting vcity66 support. Valid balances (not subject to any claims or investigations) will be refunded within 7 business days.

Vcity66 provides its betting platform on an "as-is" basis. While we strive to ensure the platform runs smoothly at all times, there are liability limitations that all members should be aware of:

• Vcity66 is not liable for any service disruptions caused by system maintenance, internet outages, third-party infrastructure failures, or events beyond our control (force majeure).
• Vcity66 is not liable for any financial losses incurred by members as a result of betting outcomes — all financial risk associated with betting is borne solely by the member.
• Sports information and statistics displayed on vcity66 are for reference purposes only and may not always be accurate or up to date. You are solely responsible for your own betting decisions.

Vcity66's maximum liability to any member, where a platform error is proven, is limited solely to the value of the affected transaction and excludes any consequential or indirect losses.

Vcity66 is fully committed to responsible gambling practices. We believe betting should remain a form of entertainment, not a burden. To support this, vcity66 provides the following tools for members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check
• Loss Limit: Set a maximum loss limit you are comfortable with over a given period
• Self-Exclusion: Suspend your account for 7 days, 30 days, or permanently
• Activity Monitoring: Check your betting and deposit history at any time

Vcity66 strictly prohibits platform access by individuals who have enrolled in a self-exclusion programme or who have been identified as having a gambling problem. If you have chosen to self-exclude from vcity66, any attempt to re-register or access the platform through a new account is a violation of these terms.

Vcity66 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. It is your responsibility to review this document periodically to stay informed of the latest terms.

Your continued use of the vcity66 platform following the publication of any amendments constitutes your acceptance of those changes. The "Last updated" date at the top of this document reflects the date of the most recent revision.

• Material amendments will be communicated to members via in-platform notifications or email with a minimum of 7 days' notice prior to taking effect.
• If you do not agree with any changes made, you have the right to close your account and withdraw your eligible balance.
• These Terms & Conditions are governed by applicable laws. Any disputes arising will be resolved through the process established by vcity66.