Privacy Policy vcity66 – Our Commitment to Protecting Your Data

This Privacy Policy is published and managed by vcity66 ("We", "Platform"). It applies to all registered members, platform visitors, and any individuals who interact with vcity66's services — whether through our website, mobile app, or official communication channels.

As an online betting platform operating in Malaysia, vcity66 is bound by the Personal Data Protection Act 2010 (PDPA). We are committed to ensuring that all members' personal data is collected, processed, and stored in a lawful, fair, and transparent manner in accordance with applicable law.

This Privacy Policy covers all aspects of vcity66's data handling, including but not limited to: account registration, sports betting and casino activity, financial transactions via Touch 'n Go eWallet, GrabPay, DuitNow and FPX, and any communications you have with our support team.

Vcity66 collects various types of information to enable the platform to operate securely and deliver the best experience to members. Below are the categories of data we collect:

a) Personal Identity Information

• Full name as per identity document (MyKad)
• Identity card number (MyKad) — for KYC verification purposes only
• Date of birth
• Malaysian mobile phone number
• Email address
• Residential address (may be required for certain verification purposes)

b) Financial Information

• Bank account number for withdrawal purposes
• Deposit and withdrawal transaction records in MYR
• Payment methods used (TNG, GrabPay, DuitNow, FPX, etc.)
• Financial transaction history on the vcity66 platform

c) Platform Activity Data

• Sports betting history (football, badminton, e-sports, etc.)
• Live Casino and slots activity records
• Bonuses and promotions used
• Game preferences and account settings

d) Technical Data

• IP address and device information
• Browser type and operating system
• Cookie and login session data
• Activity logs and access timestamps

Every piece of data collected by vcity66 is used for specific, legitimate purposes. We do not process your personal data beyond the needs stated below:

1. Account Management & Identity Verification: Processing registration, verifying identity through KYC, and ensuring the security of your account.
2. Financial Transaction Processing: Verifying and processing deposits and withdrawals in MYR via legitimate Malaysian payment methods.
3. Service Delivery: Giving you access to all vcity66 platform features, including Sports Betting, Live Casino, lottery and virtual sports.
4. Security & Fraud Prevention: Detecting and preventing fraud, money laundering, bonus abuse, and any security threats.
5. Legal Compliance: Fulfilling legal obligations under Malaysia's PDPA and any other applicable compliance requirements.
6. Service Communications: Sending transaction notifications, security updates, and important alerts relating to your account.
7. Platform Improvements: Analysing aggregated usage patterns (without identifying individuals) to improve the quality of the vcity66 platform.
8. Customer Support: Providing effective assistance whenever you contact the vcity66 support team.

Vcity66 does not sell, does not rent and does not transfer members' personal data to any third party for commercial purposes. This is an absolute, unwavering commitment. However, there are limited circumstances in which vcity66 may need to share data with certain parties for legitimate operational purposes:

All third-party service providers working with vcity66 are required to sign data processing agreements obligating them to uphold the same privacy standards as vcity66. They are not permitted to use vcity66 member data for any purpose beyond what is specified in their service contracts.

Vcity66 invests seriously in security infrastructure to ensure members' personal data remains protected at all times. The following are the technical and organisational measures we have in place:

• 256-bit SSL/TLS Encryption: All communications between your device and vcity66's servers are encrypted using 256-bit SSL/TLS protocol — the same standard used by international financial institutions.
• Encrypted Data Storage: Sensitive data such as bank account numbers and KYC information is stored in encrypted databases with access restricted to authorised personnel only.
• Two-Factor Authentication (2FA): 2FA is available to all vcity66 members, and we strongly encourage activation for an additional layer of protection.
• 24/7 Security Monitoring: vcity66's cybersecurity team continuously monitors the platform to detect and respond to any threats in real time.
• Regular Security Audits: The vcity66 platform undergoes regular independent security audits conducted by certified cybersecurity firms.
• Internal Access Controls: Access to members' personal data within the vcity66 organisation is restricted on a need-to-know basis — only staff who genuinely require access to perform their duties are authorised.

The vcity66 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as maintaining your login session, remembering language preferences and ensuring session security. Without them, the platform will not function properly.
• Performance Cookies: These cookies collect aggregated, anonymised information about how members use the vcity66 platform, helping us continuously improve the experience.
• Preference Cookies: These cookies store your personal preferences — such as your preferred odds format and display settings — to deliver a more personalised experience.

You can manage or delete cookies through your browser settings. However, removing essential cookies may affect the functionality of the vcity66 platform. vcity66 does not use third-party advertising cookies that track your activity outside our platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a vcity66 member have certain rights regarding your personal data. vcity66 fully respects and facilitates the exercise of these rights.

Vcity66 retains members' personal data only for as long as it is necessary for the purposes set out in this Privacy Policy or as required under Malaysian law. The following are general guidelines on vcity66's data retention periods:

• Active Account Data: Retained for as long as the account is active and for a reasonable period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements (Income Tax Act and anti-money laundering regulations).
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with compliance requirements.
• Security Logs: Retained for 12 months for security investigation purposes if required.
• Support Communication Data: Retained for 2 years for reference and service quality improvement purposes.

Once the retention period expires, data will be securely deleted or anonymised. Anonymised data (which can no longer identify any individual) may be retained for analytical purposes.

Vcity66 reserves the right to update this Privacy Policy from time to time to reflect changes in business practices, technological developments, or evolving Malaysian legal requirements. All updates will be published on this page with a revised effective date.

For material or significant changes — those that meaningfully affect your rights or how your data is used — vcity66 will notify members via in-platform notifications or email at least 14 days before the changes take effect. Your continued use of the vcity66 platform after the changes take effect will be considered acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how vcity66 handles your personal data, please contact our Privacy Officer through the following channels:

• Email: support@vcity66.ws (use subject: "Privacy Enquiry")
• Live Chat: Available 24 hours a day, 7 days a week on the vcity66 platform
• Response Time: vcity66 is committed to responding to all privacy enquiries within 3 business days

Vcity66 takes every privacy-related enquiry and complaint seriously. Our team will make every effort to resolve your concerns in a fair and transparent manner.